Frequently Asked Questions
How do I enrol my child in the Holiday Program?
All enrolments are made online. Please visit our "Book Now" section in the School Holiday Program tab of the venue of your preference.
Do we have to book for the full week?
No, Kids Circle does not require a minimum weekly booking.
Do you offer government rebates?
There are no government rebates with our service as Kids Circle does not offer just "care", we offer fun and educational workshops, however, you can redeem your $100 NSW Creative Kids Voucher when you book a minimum of 2 (two) Arts & Craft sessions with us.
What are your hours?
Full-Day Workshops: 9:00am to 4:00pm
How do you transport the children to and from the centre?
All of our workshops are delivered on-site.
We do not travel or transport children out of the premises during our School Holiday Programs.
What is the staff to children ratio?
Kids Circle has a staff ratio of usually more than 1 adult for every 15 children, as we always have our teachers and instructors and additionally staff who make sure all the activities run smoothly and kids have the support and help they need.
How many kids in a workshop?
The number of kids per workshop may vary from 20-30 kids. After COVID-19 restrictions groups might be smaller depending on halls/venue capacity. Read more https://www.kidscircle.com.au/covid19
How do you divide the groups by age?
We have tailored the program to suit kids from Kindy to Year 3 in Chatswood and Lindfield, and YEAR 1 to YEAR 4 in Northbridge. We divide the kids into age groups depending on the activity. If children want to enjoy the workshops with siblings, family members or friends, we are flexible and try to accommodate them in the same table/group.
What happens if it rains?
Our program is designed to be held indoors, so on rainy days, we can always do the workshops indoors.
Cancellation, changes and refund policy:
Once a booking is confirmed and paid for, no refunds or exchange of dates allowed.
We reserve the right to cancel a workshop (e.g. due to insufficient registrations) in which case we will offer you an alternative workshop date or a full refund of all registration fees.
We reserve the right to vary the workshop's program to deal with any unforeseen circumstances.
Coronavirus: we are following the NSW Health Dept guidelines, and in the event of not being able to run the School Holiday Program and having to cancel it due to government restrictions, Kids Circle will refund the amount paid to us, excluding the transaction fee the client has paid to a third-party financial institution. Read more